Freight Brokerage Operations Manager


SUMMARY: The Operations Manager is responsible in overseeing and carrying out our Cycle of Service. It’s the Operations Manager’s responsibility to ensure that the day to day operations are efficient, with an emphasis on growth, profits, employee development and service.

 What We Value:

·         Serving People
o    When you serve people, we succeed
o    Showing a commitment to solutions by following through, following up, and being detail-oriented
o    Integrity over short term gains
·         Get Better Every Day
o    Being proactive about growth, both personally and professionally
o    Be open to new ideas that bring us closer to our destination

 ESSENTIAL FUNCTIONS AND PRIMARY RESPONSIBILITIES: To perform this job successfully, a qualified individual must be able to satisfactorily perform the following essential functions of this position:

·         Understand and support the Culture of WM Martin Transport
·         Understand the cycle of service and our company procedures
·         Create and implement an operational plan to achieve company goals
·         Must be able to provide a high level of service to our customers and carriers
·         Assist the operational team members with necessary day to day duties
·         Effectively able to train and coach employees with an emphasis on sales and customer service
·         Able to set and track personal goals for each operational team member
·         Ensure effective communications between Operations and all entities both internal and external
·         Excellent in time management and strong organizational skills
·         Must be adept at problem-solving, including being able to identify issues and resolve them in a timely manner
·         Other duties related to the above that may be assigned as needed

Success Indicators: The individual in this position will have these characteristics

·         Analytical: challenges the norm with an expectation that it can always be better
·         Responsibility: takes ownership for the process and the outcome
·         Achiever: is constantly driven to achieve
·         Positivity: is generous with praise, quick to smile
·         Restorative: loves to solve problems and bring resolution
·         Leadership: capable of influencing people to move toward the desired state
·         Humble: receives constructive feedback
·         People Smart: knows how to deal with people well



·         10 years freight brokerage experience, or combination of university degree and freight brokerage experience
·         Management experience
·         Freight insurance claim handling experience, preferred
·         Certified Transportation Broker, preferred


·         Salary range 60 – 85k
·         Uncapped bonus opportunities
·         Health, Vision, Dental
·         401K
·         Company cell phone service